We have compiled this list of frequently asked questions with the help of many of our valued past guests. It is our goal to provide you with as much information about our resort to assist you in preparation of, and during your stay. This list of FAQ’s is constantly being updated with answers to questions most commonly asked by our guests.
Does the resort have Free Wi-Fi?
Yes the resort does have free Wi-Fi.
Do the units have air conditioning?
Yes all our apartments do have air conditioning.
Are the apartments serviced daily?
Our apartments are not serviced daily as we are self-contained apartments, bookings of 8 nights or more receive a mid-stay service. If you do wish to have a daily service it can be arranged for a fee.
Does the resort supply amenities?
As we are self-contained apartments a small starter pack is provided with a few essential items to get you through the first day or so. These items are not replenished and may be purchased at reception.
What is your child policy?
0-2 Years inclusive FOC when using existing bedding. Cot hire available – charges do apply.
3 Years + adult rates apply.
Do you have cot hire?
Yes we do. Cot hire is $15 per cot, per night. Please be sure to notify our staff of your cot requirements at the time of making your booking.
Do you have secure parking?
Secure undercover parking is available to guests onsite and is subject to availability with a maximum height of 2.2m. From 1 Nov 2024 parking fees apply, starting from $35 per night (subject to change without notice and payable on arrival). Parking cannot be pre-booked. Alternative local parking options are available on King Street.
Do you have charging for electric vehicles?
NO – unfortunately we do not have facilities for charging electric vehicles.
Is your reception open 24 hours?
We do not have a 24 hour reception desk. Reception hours are 8:30am – 6:00pm Monday to Friday, 9:00am – 12:00pm Saturday and Sunday. If you do require after hours check in please contact us directly to arrange prior to arrival.
What time is check-in?
Check in time is 2:00pm everyday.
Early check-ins can be arranged for $100.00 for a guaranteed early check-in between 10am-12pm (subject to availability) – No early check-ins before 10:00am.
What time is check-out?
Check out time is 10:00am. All late check-outs are subject to availability and must be requested a minimum of 24 hours prior to your scheduled departure. Please contact our reception team to place a request. Late check-outs are at the sole discretion of the Property Manager. If a late check-out is offered the following charges will apply:
– Up to 11am – Free of charge
– After 11am – $50.00 an hour till 2.00PM
– After 2pm – one night stay charge
Are pets allowed?
Unfortunately no animals of any kind are permitted in the complex, without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.
As per the Guide Dogs Act 1972, section 5, Guide Dogs or Companion dogs are permitted in the complex subject to prior approval by management and Body Corporate. Proof of registration will be requested.
There may be an extra cleaning fee included in your tariff, which will be agreed upon when making your booking.
Belise Check In Procedures
For security, upon arrival property will require a physical credit card that used for payment of the accommodation, as well as a valid photo ID.
If you would like add additional guest name on the booking this must be advised prior to day of arrival and main guest will need to email reception@belise.com.au during Reception hours (MON-FRI: 8:30am-6pm, SAT/SUN & PUBLIC HOLIDAYS: 9am-12pm) or email reservations@belise.com.au (MON-FRI 8am-7pm, SAT 8.30am-6pm, SUN 8.30am-3pm, PUBLIC HOLIDAYS email reception).
IF YOU ARE ARRIVING OUTSIDE THESE HOURS PLEASE LET US KNOW PRIOR TO ARRIVAL SO WE CAN ADVISE AND EMAIL LATE ARRIVAL CHECK IN PROCEDURES.
